330-353-9463
FAQ
The Ins And Outs of How We Do Business
PAYMENTS, CANCELLATIONS & SATISFACTION GUARANTEE
Payments Accepted
We accept a variety of payment methods for your convenience, including:
- Credit and debit cards
- Bank transfers
- Checks
If you prefer a different method, please let us know, and we’ll do our best to accommodate your needs.
Cancellation Policy
The Client may cancel or reschedule a service by providing at least 48 hours' notice. Cancellations made with less notice may incur a cancellation fee of $50.
Satisfaction Guarantee
At Prime Shine Cleaning Service, your satisfaction is our top priority. We are committed to delivering high-quality cleaning services that meet your expectations. Here’s our guarantee to you:
Our Commitment:
- We guarantee that our cleaning services will be thorough, consistent, and tailored to your specific needs.
- If you are not completely satisfied with any aspect of our service, please let us know within 24 hours, and we will re-clean the area at no additional cost.
How It Works:
- Contact us within 24 hours of your service if you have any concerns or are not satisfied with the cleaning.
- We will arrange for a re-clean of the affected area at a time that is convenient for you.
- If for any reason you are still not satisfied after the re-clean, we will work with you to resolve the issue to your satisfaction, including offering a refund or credit for future services if necessary.
Our Promise:
- Our goal is to exceed your expectations every time. We strive to build long-term relationships with our clients based on trust, reliability, and outstanding service.
We appreciate your business and look forward to ensuring your satisfaction with every cleaning. Please don’t hesitate to reach out if there’s anything we can do to improve your experience.